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Hawk Heights is committed to keeping your information secure and managing it in accordance with our legal responsibilities under the applicable privacy and data protection laws. We use a departmental approach to keep confidentiality unharmed. All the Product knowledge included, including ticketing information, Chat Scripts and Live Chat Transcripts are confidentially kept within system resources under the Individual customer department to ensure everything that a Live chat agent needs to share with visitors should be available within the system resources without external interaction and just a click away from agents, which makes the correspondence during chat fast and secure.
2-Step Verification adds more security to Agent account. When we have 2-Factor Authentication enabled, any attempt to log into account must be accompanied by the code that is generated in Google Authenticator app. 2-Step Verification can help keep unknown people out, even if they have the password.
If you are a California resident. You have certain privacy rights under California law, including the California consumer Privacy Act of 2018 (CCPA) our California Privacy Notice specifies these rights.
Serve one another with loyalty. We cannot buy loyalty, and devotion of hearts and souls but we earn these things. Our vision speaks for us. We put loyalty at the top of all. As we are in this business the most important for us would always be loyalty and love for our dear clients.