Hawk Heights is committed to keeping your information secure and managing it in accordance with our legal responsibilities under the applicable privacy and data protection laws. We use a departmental approach to keep confidentiality unharmed. All the Product knowledge included, including ticketing information, Chat Scripts and Live Chat Transcripts are confidentially kept within system resources under the Individual customer department to ensure everything that a Live chat agent needs to share with visitors should be available within the system resources without external interaction and just a click away from agents, which makes the correspondence during chat fast and secure.